How to Submit a Complaint to ClearSay
A clear complaint should identify the issue, explain what has already happened and state the resolution you are requesting. Before you start: Use the complaint process for a specific unresolved concern. Use the normal review-reporting or technical-support route first where appropriate. Step 1: Identify the subject of the complaint Clarify whether the matter concerns an […]
How to Flag or Report a Review on ClearSay
A review should be flagged when it may breach ClearSay’s guidelines, not simply because a user or business disagrees with the opinion expressed. Before you start: Read the full review and keep any relevant evidence ready before submitting the report. Step 1: Sign in to ClearSay Open ClearSay.co.uk and sign in to your user or […]
How to Change Your ClearSay Email Address
Your ClearSay email address is used for sign-in, security messages and account communication, so it should always be current and accessible. Before you start: Sign in before starting. Keep access to both the current and new email addresses until the change is complete. Step 1: Open account settings Sign in at ClearSay.co.uk and open your […]
How to Keep Your ClearSay Account Secure
Good account security protects your profile, business information, customer-review tools and any billing details connected to ClearSay. Before you start: Apply these safeguards to both your ClearSay account and the email account used to access it. Step 1: Use a unique password Create a password that is not used on another website. A password manager […]
How to Delete or Close Your ClearSay Account
Closing a ClearSay account may affect submitted reviews, business-profile access, subscriptions and information that must be retained for legal or moderation purposes. Before you start: Review the consequences before requesting closure. Business owners should transfer authorised access where necessary. Step 1: Sign in and review the account Open ClearSay.co.uk and confirm that you are signed […]
How ClearSay’s 0–5 Star Rating System Works
ClearSay uses a 0–5 star rating scale so customers can express a wider range of experiences, including a zero-star rating where appropriate. Before you start: A rating should reflect the reviewer’s genuine experience and should be read together with the written review. Step 1: Understand the scale The rating scale provides a simple summary. 0 […]
What Makes a Review Acceptable on ClearSay
An acceptable ClearSay review should describe a genuine experience, help other users understand what happened and follow the platform’s review guidelines. Before you start: Write from your own experience and keep evidence such as an invoice, booking confirmation or correspondence where relevant. Step 1: Review the correct business Check the business name, address, website and […]
Why a ClearSay Review May Be Delayed or Moderated
A review may not appear immediately when automated checks or a manual assessment are required to protect users, businesses and the integrity of the platform. Before you start: A delay does not automatically mean the review has been rejected or that the business requested its removal. Step 1: Check whether submission completed Return to your […]
How to Edit or Update a Review on ClearSay
Update a review when you need to correct an error, add relevant information or reflect how the business handled the issue after the original experience. Before you start: Sign in using the same account that submitted the review. Step 1: Open your ClearSay account Visit ClearSay.co.uk and sign in. Step 2: Find your submitted reviews […]
How to Remove a Review You Submitted on ClearSay
You may decide to remove a review because it was posted on the wrong business, contains information you should not have published or no longer represents what you want to share. Before you start: Only the account that submitted the review should request its removal. Step 1: Sign in to the correct account Open ClearSay.co.uk […]