How to Keep Your ClearSay Account Secure
Good account security protects your profile, business information, customer-review tools and any billing details connected to ClearSay. Before you start: Apply these safeguards to both your ClearSay account and the email account used to access it. Step 1: Use a unique password Create a password that is not used on another website. A password manager […]
How to Delete or Close Your ClearSay Account
Closing a ClearSay account may affect submitted reviews, business-profile access, subscriptions and information that must be retained for legal or moderation purposes. Before you start: Review the consequences before requesting closure. Business owners should transfer authorised access where necessary. Step 1: Sign in and review the account Open ClearSay.co.uk and confirm that you are signed […]
How ClearSay’s 0–5 Star Rating System Works
ClearSay uses a 0–5 star rating scale so customers can express a wider range of experiences, including a zero-star rating where appropriate. Before you start: A rating should reflect the reviewer’s genuine experience and should be read together with the written review. Step 1: Understand the scale The rating scale provides a simple summary. 0 […]
What Makes a Review Acceptable on ClearSay
An acceptable ClearSay review should describe a genuine experience, help other users understand what happened and follow the platform’s review guidelines. Before you start: Write from your own experience and keep evidence such as an invoice, booking confirmation or correspondence where relevant. Step 1: Review the correct business Check the business name, address, website and […]
Why a ClearSay Review May Be Delayed or Moderated
A review may not appear immediately when automated checks or a manual assessment are required to protect users, businesses and the integrity of the platform. Before you start: A delay does not automatically mean the review has been rejected or that the business requested its removal. Step 1: Check whether submission completed Return to your […]
How to Edit or Update a Review on ClearSay
Update a review when you need to correct an error, add relevant information or reflect how the business handled the issue after the original experience. Before you start: Sign in using the same account that submitted the review. Step 1: Open your ClearSay account Visit ClearSay.co.uk and sign in. Step 2: Find your submitted reviews […]
How to Remove a Review You Submitted on ClearSay
You may decide to remove a review because it was posted on the wrong business, contains information you should not have published or no longer represents what you want to share. Before you start: Only the account that submitted the review should request its removal. Step 1: Sign in to the correct account Open ClearSay.co.uk […]
How Businesses Can Challenge a Review on ClearSay
A business can challenge a review when there is a specific reason to believe it breaches ClearSay’s guidelines. A negative opinion or low rating alone is not sufficient. Before you start: The business listing should be claimed, and the person submitting the challenge should be authorised to represent the company. Step 1: Read the entire […]
Why ClearSay Does Not Guarantee Positive Reviews
ClearSay supports genuine customer experiences and transparent review management. It does not guarantee that every review will be positive or that a business will receive a five-star rating. Before you start: Credible reviews must allow customers to describe positive, negative and mixed experiences fairly. Step 1: Understand the purpose of reviews Reviews help customers make […]
How to Contact ClearSay Support
ClearSay support can assist with account access, reviews, business listings, profile claims and technical problems. Before you start: Never send your password, login verification code or complete payment-card information to support. Step 1: Open the ClearSay contact page Go to the ClearSay contact page. Step 2: Choose the correct enquiry type Select the option that […]