Contact ClearSay when a business claim is delayed, rejected, connected to the wrong account or already controlled by someone you do not recognise.
Step 1: Open the correct business profile
Search for the business at ClearSay.co.uk and copy the full profile address.
Step 2: Check the claim status
Sign in using the account that submitted the claim. Look for pending requests, verification messages or additional-information requests.
Step 3: Prepare the business details
Collect the information needed to identify the company.
- Trading name
- Registered company name where applicable
- Company registration number
- Business address
- Official website
- Public telephone number
- ClearSay profile link
Step 4: Explain your authority
State your full name and role, such as owner, director, partner, manager or authorised representative.
Step 5: Prepare suitable evidence
ClearSay may request a business-domain email, public telephone verification or company documentation. Share only what is requested and hide unrelated personal or financial information.
Step 6: Contact ClearSay
Use the contact page. Select the most relevant enquiry type and explain the current claim status.
Step 7: Respond to verification requests
Monitor your email, including spam and junk folders, and answer any follow-up request promptly.
When the listing is already claimed
Do not attempt to take control through a new account. Explain why the current claim appears incorrect and provide evidence that you are authorised to represent the business.
Multiple locations or companies
State clearly which legal entity and location each profile represents. ClearSay may need to structure access separately.
Need help?
Contact ClearSay with the business profile link and evidence of authority when you cannot complete the normal claim process.
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