How to Report a Technical Problem to ClearSay

A useful technical report explains what you were doing, what you expected to happen and what happened instead.

Step 1: Try the action again once

Confirm that the issue is repeatable. Avoid submitting the same form or payment several times.

Step 2: Check the basic connection

Refresh the page, confirm your internet connection and check whether another ClearSay page opens normally.

Step 3: Try a private browser window

Use an incognito or private window. If the issue disappears, cached data or a browser extension may be involved.

Step 4: Record the affected page

Copy the exact page address and note whether you were using a phone, tablet or computer.

Step 5: Take a screenshot

Capture the full error message and relevant page area. Hide personal or confidential information before attaching it.

Step 6: Write clear reproduction steps

List the actions in order.

1. The page you opened
2. The button or link selected
3. The information entered, without private data
4. The expected result
5. The actual result

Step 7: Send the report

Use the ClearSay contact page and include your account email, browser, device, approximate time and screenshot.

Examples of technical issues

• Login page does not load
• Form submission returns an error
• Review cannot be submitted
• Business profile displays incorrect information
• Widget does not appear
• Dashboard button is unresponsive
• Payment or plan status does not update

Urgent account or payment concerns

State clearly when the issue involves unauthorised access, duplicate payment or exposed personal information so it can be routed appropriately.