How to Edit or Update a Review on ClearSay

Update a review when you need to correct an error, add relevant information or reflect how the business handled the issue after the original experience.

Step 1: Open your ClearSay account

Visit ClearSay.co.uk and sign in.

Step 2: Find your submitted reviews

Open your profile, account activity or My Reviews section and locate the correct review.

Step 3: Select Edit or Update

Choose the available edit option. If editing is not available, use the contact page rather than posting a duplicate review.

Step 4: Correct the rating and text

Update only what is necessary. Keep the review connected to the original customer experience and explain any later resolution clearly.

Step 5: Review private information

Remove order numbers, phone numbers, addresses, email details or other information that should not be public.

Step 6: Save the updated review

Select Save, Update or Submit. Edited content may be checked again before it is republished.

Step 7: Confirm the result

Refresh the business profile and check that the review appears correctly. Allow additional time if the review returns to moderation.

How to describe a resolved issue

Do not erase the original experience in a misleading way. You can explain that the business contacted you, provided a refund, completed the work or otherwise resolved the concern.

Do not use edits as leverage

A customer should not threaten to change a rating in exchange for money, free services or another benefit. A business should not pressure a reviewer to remove genuine criticism.