An acceptable ClearSay review should describe a genuine experience, help other users understand what happened and follow the platform’s review guidelines.
Step 1: Review the correct business
Check the business name, address, website and category before submitting. Do not post the review on a company with a similar name.
Step 2: Describe a genuine experience
Write about a product, service or interaction you personally experienced. Do not repeat rumours or publish a review on behalf of another person.
Step 3: Include useful detail
Explain what was purchased or requested, when the experience happened and what went well or badly. Keep the information relevant.
Step 4: Use respectful language
Strong criticism can be expressed without threats, harassment, discriminatory language or personal abuse.
Step 5: Protect private information
Do not publish phone numbers, home addresses, payment details, medical information, private messages or identifying information about staff or customers.
Step 6: Avoid promotional or manipulated content
Do not use reviews to advertise another business, insert unrelated links, promote a personal dispute or improve a rating through fake accounts.
Step 7: Check accuracy before submitting
Separate fact from opinion. Correct names, dates and claims that could mislead readers.
Reviews that may require moderation
- Duplicate or copied content
- Content unrelated to a customer experience
- Abusive, threatening or discriminatory language
- Personal or confidential information
- Spam, advertising or suspicious links
- Review manipulation or conflicts of interest
- Unsupported allegations presented as established fact
Positive and negative reviews are both allowed
A review does not need to be positive. ClearSay’s role is to support genuine, relevant and responsibly written customer experiences.
Need help?
Contact ClearSay if you are unsure whether sensitive information should be included or need help correcting a submitted review.
6 Responses