Changing your ClearSay business plan allows you to match the available review-management tools to your current business needs.

Before you start: Review the current features and billing information on the ClearSay Plans & Pricing page before making a change.

Step 1: Sign in to your business account

Open ClearSay.co.uk and sign in using the account that manages the business.

Step 2: Open plan or billing settings

From the business dashboard, look for Plan, Subscription, Billing or Upgrade.

Step 3: Compare the available plans

ClearSay’s business structure includes Business Starter, Business Premium and Business Elite. Compare the features that matter to your operation.

  • Number of review invitations
  • Review invitation automation
  • Website widgets
  • Analytics and sentiment reporting
  • Business blogs and advertising features
  • Account support
  • Custom campaigns and enterprise tools

Step 4: Choose the new plan

Select the plan that fits your expected review volume and operational requirements. Do not upgrade only for a feature your team will not use.

Step 5: Review the billing details

Check the price, billing frequency, tax information, renewal terms and any annual saving shown before confirming.

Step 6: Confirm the change

Complete the payment or confirmation process. Keep the confirmation email for your records.

Step 7: Check the new features

Return to the dashboard and confirm that the expected features are available. Some changes may require you to sign out and sign in again.

Before downgrading

Check whether the change will reduce invitation limits, widgets, analytics, advertising placements or support access. Export any information your business needs to retain where an export option is available.

Need help choosing?

Base the decision on qualified usage: monthly customers, number of locations, invitation volume, reporting needs and who will manage review responses.

Need help?

Contact the ClearSay team if the billing option is missing, the plan change does not appear or you need help selecting the correct business plan.

Contact ClearSay SupportBrowse Help Centre

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