How to Request Customer Reviews on ClearSay

Review invitations help a business collect genuine feedback from customers who have actually used its products or services.

Step 1: Sign in to your business account

Visit ClearSay.co.uk and sign in using the account connected to your claimed business profile.

Step 2: Open Request Reviews

Open your business dashboard and select Request Reviews, Review Invitations or the equivalent invitation tool. Availability may depend on your ClearSay plan.

Step 3: Choose the invitation method

Select the available method that suits the customer journey.

• Email invitation
• SMS invitation
• Direct review link
• QR code
• Automated invitation workflow

Step 4: Add the customer details

Enter only the details required to send the invitation. Do not upload purchased lists or contact people who have not used the business.

Step 5: Use a neutral invitation message

Ask for honest feedback without requesting a particular rating.

• Thank the customer for choosing the business.
• Explain that their feedback helps other customers.
• Invite them to describe their genuine experience.
• Do not ask specifically for five stars.

Step 6: Check the review link

Open the link before sending and confirm that it leads to the correct ClearSay business profile.

Step 7: Send and monitor the invitation

Send the invitation and use the dashboard, where available, to monitor delivery, opens and completed reviews. Avoid repeated messages within a short period.

Review invitation rules

• Do not buy or manufacture reviews.
• Do not reward customers for positive ratings.
• Do not invite only customers known to be satisfied.
• Do not write a review on behalf of the customer.
• Do not prevent an unhappy customer from reviewing.
• Do not pressure a customer to change an honest rating.